Data Protection

Data Protection Declaration
(including legally required information content)

Part 1:

Information on data protection regarding our processing under Articles 13, 14 and 21 of the General Data Protection Regulation (GDPR) (= new part on the fulfillment of the information requirements)

We take data protection very seriously and inform you herein how we process your data and what claims and rights you are entitled to under data protection regulations. Applicable from 25 May 2018.

1.     Office responsible for data processing and contact data

Responsible office in the meaning of data-protection law

Unit 12, Cleton Street Business Park,
Cleton Street,

Phone: +44 (0) 121 569 7790
Fax: +44 (0) 121 569 7798

Contact details of our data protection officer

Data Protection Officer
Unit 12, Cleton Street Business Park,
Cleton Street,

2.     Purposes and legal foundations upon which we process your data

We process personal data in accordance with the stipulations of the General Data-Protection Regulation (GDPR), the German Federal Data-Protection Act (Bundesdatenschutzgesetz - BDSG) and other applicable data-protection provisions (details are provided in the following). The details of which data are processed and how they are used depends largely on the services requested or agreed in each case. Further details or additions for the purposes of data processing can be found in the respective contract documents, forms, a declaration of consent and/or other information provided to you (e. g. in the context of the use of our website or our terms and conditions). In addition, this data protection information may be updated from time to time, as you may find out from our website

2.1     Purposes pursuant to fulfilment of an agreement or pre-contractual measures
           (Art. 6, section 1 b of the GDPR)

The processing of personal data is carried out in order to carry out our contracts with you and the execution of your orders as well as to carry out measures and activities within the framework of pre-contractual relations, e. g. with interested parties. In particular, the processing thus serves to provide services according to your orders and wishes and include the necessary services, measures and activities. This essentially includes contract-related communication with you, the verifiability of transactions, orders and other agreements as well as quality control by means of appropriate documentation, goodwill procedures, measures to control and optimize business processes as well as the fulfilment of general duties of care, control and supervision by affiliated companies (e. g. Parent company); statistical evaluations for corporate management, cost recording and controlling, reporting, internal and external communication, emergency management, accounting and tax assessment of operational services, risk management, assertion of legal claims and defence in the event of legal disputes; ensuring IT security ((inter alia system and plausibility tests) and general security, including building and plant security, securing and exercising domestic authority (e. g. by means of access controls); guaranteeing the integrity, authenticity and availability of data, preventing and investigating criminal offences; control by supervisory bodies or supervisory authorities (e. g. auditing).

2.2     Purposes within the framework of a legitimate interest on our part or of third parties
           (Art. 6, section 1 f of the GDPR)

Above and beyond the actual fulfilment of the (pre-) agreement, we process your data whenever this is necessary to protect legitimate interests of our own or of third parties, in particular for the following purposes:

  • advertising or market and opinion research, as far as you have not objected to the use of your data;
  • obtaining information and exchanging data with credit agencies where this goes beyond our economic risk;
  • the examination and optimization of processes for needs analysis;
  • the further development of services and products as well as existing systems and processes;
  • the disclosure of personal data within the framework of due diligence in the course of company sale negotiations;
  • for comparison with European and international anti-terrorist lists, insofar as this goes beyond the legal obligations;
  • the enrichment of our data, e. g. by using or researching publicly accessible data;
  • statistical evaluations or market analysis;
  • of benchmarking;
  • the assertion of legal claims and defence in legal disputes which are not directly attributable to the contractual relationship;
  • the restricted processing of data, if a deletion is not possible or only possible with disproportionately high effort due to the special type of storage;
  • the development of scoring systems or automated decision-making processes;
  • the prevention and investigation of criminal offences, if not exclusively for the fulfilment of legal requirements;
  • building and plant security (e. g. by means of access control and video surveillance), insofar as this goes beyond the general duties of care;
  • internal and external investigations, safety reviews;
  • any monitoring or recording of telephone conversations for quality control and training purposes;
  • Preservation and maintenance of certifications of a private-law or official government nature;
  • the seizure and exercise of domestic authority by means of appropriate measures as well as video surveillance for the protection of our customers and employees as well as for securing evidence in the event of criminal offences and their prevention.

2.3     Purposes within the framework of your consent (Art. 6, section 1 a of the GDPR)

Your personal data can also be processed for certain purposes (e.g. use of company communication systems for private purposes; photographs/videos of you for publication in the Intranet/Internet) including as a result of your consent. As a rule, you can revoke this consent at any time. This also applies to the revoking of declarations of consent that were issued to us before the GDPR went into effect, i.e. prior to 25 May 2018. You shall be separately informed about the consequences of revocation or refusal to provide consent in the respective text of the consent.           
Generally speaking, revocation of consent only applies to the future. Processing that takes place prior to consent being issued is not affected by such and remains lawful.

2.4     Purposes relating to adherence to statutory requirements (Art. 6, section 1 c of the GDPR)
           or in the public interest (Art. 6, section 1 e of the GDPR)

Just like any actor which takes part in business life, we are also subject to a large number of legal obligations. These are primarily statutory requirements (e.g. commercial and tax laws), but also if applicable supervisory law or other requirements set out by government authorities. The purposes of processing may also include identity and age checks, prevention of fraud and money laundering (e.g. comparisons with European and international anti-terror lists),  compliance with control and notification obligations under tax law as well as the archiving of data for the purposes of data protection and data security as well as for purposes of audits by tax advisors/auditors, fiscal and other government authorities. In addition, it may be necessary to disclose personal data within the framework of official government/court measures for the purposes of collecting evidence, law enforcement and criminal prosecution or the satisfaction of civil law claims.

3.     The categories of data that we process as long as we do not receive data directly from you,
         and its origin

If necessary for the contractual relationship with you and the activities performed by you, we may process data which we lawfully receive from other offices or other third parties). In addition, we process personal data that we have lawfully collected, received or acquired from publicly accessible sources (such as, for example, telephone directory, commercial registers and association registers, civil registers, the press, Internet and other media) if such is necessary and we are allowed to process this data in accordance with statutory provisions.

Relevant personal data categories may in particular be:

  • personal data (name, date of birth, place of birth, nationality, marital status, occupation/trade and comparable data)
  • contact data (address, e-mail address, telephone number and similar data)
  • Address data (population register data and comparable data)
  • payment confirmation/confirmation of cover for bank and credit cards
  • information about your financial situation (creditworthiness data including scoring, i. e. data for assessing the economic risk)
  • customer history
  • data about your use of the telemedia offered by us (e. g. time of access to our websites, apps or newsletter, clicked pages/links of us or entries and comparable data)
  • Video data

4.     Recipients or categories of recipients of your data

At our company, your data is received by those internal offices or organisational units that need such to fulfil our contractual and statutory obligations or that require such data within the framework of processing and implementing our legitimate interests.
Your data is disclosed/passed on to external offices and persons solely

  • in connection with the execution of your demand or of the contract;
  • for purposes where we are obligated or entitled to give information, notification or forward data (e.g. employer's liability insurance association, health insurance schemes, fiscal authorities) in order to meet statutory requirements or where the forwarding of data is in the public interest (see number 2.4);
  • to the extent that external service-provider companies commissioned by us process data as contract processors or parties that assume certain functions (e.g. external data centres, support and maintenance of IT applications, archiving, document processing, call centre services, compliance services, controlling, data screening for anti-money laundering purposes, data validation and data protection. plausibility check, data destruction, purchasing/procurement, customer administration, lettershops, marketing, media technology, research, risk controlling, billing, telephony, website management, auditing services, credit institutions, printing plants or companies for data disposal, courier services, logistics);
  • as a result of our legitimate interest or the legitimate interest of the third party within the framework of the purposes cited under number 2.2 (e.g. to government authorities, credit agencies, collection agencies, attorneys, courts of law, appraisers, companies belonging to company groups and bodies and control instances) ;
  • if you have given us consent to transmit data to third parties.

We shall moreover refrain from transmitting your data to third parties if we have not informed you of such separately. If we commission service providerswithin the framework of processing an order, your data will be subject there to the security standards stipulated by us in order to adequately protect your data. In all other cases, recipients may only use the data for purposes for which the data has been sent to them.

5.     Length of time your data is stored

We process and store your data for the duration of our business relationship. This also includes the initiation of a contract (pre-contractual legal relationship) and the execution of a contract. 

Above and beyond this, we are subject to various retention and documentation obligations that emanate inter alia from the German Commercial Code (HGB) and the German Tax Code (AO). The periods and deadlines for retention and/or documentation stipulated therein are up to ten years beyond the end of the contractual relationship or the pre-contractual legal relationship.  

Furthermore, special statutory provisions may require longer retention such as for example the preservation of evidence in connection with statutory time-barring provisions (statute of limitations). Under §§ 195 ff. of the German Civil Code (BGB), the regular time-barred period is three years, but time-barred periods of up to 30 years may also be applicable.  

If the data is no longer required to meet contractual or statutory obligations and rights, it is regularly deleted unless its further processing - for a limited period - is necessary to fulfil the purposes listed under number 2.2 due to an overriding legitimate interest. Such an overriding legitimate interest is deemed to be the case, for example, if it is not possible to delete the data as a result of the special type of storage or such is only possible at an unreasonably great expense and processing for other purposes is excluded by appropriate technical and organisational measures.

6.      Processing of your data in a third country or by an international organization

Data is transmitted to offices in countries outside the European Economic Area EU/EEA (so-called third states) whenever such is necessary to meet a contractual obligation towards you (e.g. if you are despatched to another country), such is required by law (e.g. notification obligations under tax law), such is in the legitimate interest of us or a third party or you have issued us your consent to such. At the same time, your data may be processed in a third country including in connection with the involvement of service providers within the framework of the processing of the order. If no decision has been issued by the EU Commission regarding the presence of a reasonable level of data protection for the respective country, we warrant that your rights and freedoms will be reasonably protected and guarantied in accordance with EU data-protection requirements through contractual agreements to this effect. We will provide you with detailed information on request. You can request information on the suitable or reasonable guarantees and the possibility, how and where to receive a copy of these from the company data-protection officer or the human resources department in charge of you.

7.     Your data-protection rights
         If certain conditions are met, you can assert your data-protection rights against us


  • Thus, you have the right to receive information from us on the data stored on you in accordance with the rules of Art. 15 of the GDPR (if applicable with restrictions in accordance with § 34 of the German Federal Data-Protection Act (BDSG))
  • If you so request, we shall correct data stored on you in accordance with Art. 16 of the GDPR if such data is incorrect or flawed.
  • If you so desire, we shall delete your data in accordance with the principles of Art. 17 of the GDPR if such is not prevented by other statutory provisions (e.g. statutory retention obligations or the restrictions laid down in § 35 of the German Federal Data-Protection Act (BDSG)) or an overriding interest on our part (for example, to defend our rights and claims)
  • Taking into account the preconditions laid down in Art. 18 of the GDPR, you can demand that we restrict the processing of your data .
  • Furthermore, you can file an objection to the processing of your data in accordance with Art. 21 of the GDPR, as a result of which we have to stop processing your data. This right of objection only applies, however, if very special circumstances characterise your personal situation, whereby the rights of our company may run counter to your right of objection.
  • You also have the right to receive your data in accordance with the arrangements laid down in Art. 20 of the GDPR in a structured, commonplace and machine-readable format or transmit such data to a third party.
  • You furthermore have the right to revoke consent that has been issued to us to process personal data at any time effective into the future (see number 2.3).
  • You are in addition entitled to file a complaint with a data-protection supervisory authority (Art. 77 of the GDPR). We recommend, however, to first always send a complaint to our data-protection officer.

Whenever possible, your applications for the exercise of your rights should be sent in writing to the address stated above or addressed directly to our data-protection officer.

8.     Scope of your obligations to provide us your data

You only need to provide data that is necessary for the commencement and performance of the business relationship or for a pre-contractual relationship with us or the collection of which we are required by law. Without this data, we are generally not able to conclude the agreement or continue to perform such. This may also relate to data that is required later within the framework of the contractual relationship. If we request data from you above and beyond this, you shall be informed about the voluntary nature of the information separately.

9.     Presence of an automated decision made in individual cases (including profiling)

We do not use any purely automated decision-making procedure as set out in Article 22 of the GDPR. If we do institute such a procedure in individual cases in the future, we shall inform you pursuant hereto separately if this is required by law.  

Under certain circumstances, we may process your data in part with the aim of evaluating certain personal aspects (profiling). In order to provide you with targeted information and advice on products, we may use evaluation tools. These enable a needs-oriented product design, communication and advertising including market and opinion research.  

Such procedures can also be used to assess your solvency and creditworthiness as well as to combat money laundering and fraud. "Score values" can be used to assess your creditworthiness and creditworthiness. In the case of scoring, the probability is calculated using mathematical methods with which a customer will meet his payment obligations in accordance with the contract. Such score values thus support us, for example, in assessing our creditworthiness, decision-making in the context of product deals and are incorporated into our risk management. The calculation is based on mathematically and statistically recognised and proven methods and is based on your data, in particular income, expenditure, existing liabilities, profession, employer, length of service, experience from the previous business relationship, repayment of previous loans in accordance with the contract and information from credit agencies.

Information on nationality and special categories of personal data according to Art. 9 GDPR are not processed.

Information on your right of objection under Art. 21 of the GDPR

1.     You have the right to file an objection at any time against processing of your data which is performed on the basis of Art. 6, section 1 f of the GDPR (data-processing on the basis of a weighing out of interests) or Art. 6, section 1 e of the GDPR (data-processing in the public interest). The precondition for this, however, is that there are grounds for your objection emanating from your special personal situation. This also applies to profiling that is based on this purpose in the meaning of Art. 4, no. 4 of the GDPR.

If you file an objection, we shall no longer process your personal data unless we can demonstrate compelling reasons warranting protection for the processing that outweigh your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

2.     We will also use your personal data in order to perform direct advertising. If you do not want to receive any advertising, you have the right to file an objection to such at any time. This also applies to the profiling to the extent that it is connected with such direct advertising. We shall respect this objection with effect into the future.

We shall no longer process your data for the purpose of direct advertising if you object to processing for this purpose.

The objection can be filed without adhering to any form requirements and should if possible be sent to:

Data Protection Officer
Unit 12, Cleton Street Business Park,
Cleton Street,

Our privacy policy and the information on data protection about our data processing according to article 13, 14 and 21 GDPR may change from time to time. All changes will be published on this page.


Part 2

Privacy policy for our website

The Internet pages under the Internet address,, (hereinafter Internet pages) are an offer of DOM-UK Ltd.

DOM-UK LTD is delighted by your visit to our Internet pages and that you are interested in
our company, our products and our services. The protection of your personal
data during recording, processing and usage on the occasion of your visit to
our homepage is an important issue. Despite careful control of content, we
assume no liability for external links, since we are not responsible for
transmitting this information, did not select the addressee of the information
and did not select or change the transmitted information. Any recording, processing
and usage of your data is carried out within the scope of the legal
regulations. In the following, we explain which information we record during
your visit and how it is used.

1. Cookie : definition
Cookies are small text files stored by your browser on your computer, Smartphone or tablet when
you visit a website. Websites which use cookies are able to identify the
terminals on which cookies have been stored. These are then used mainly to make
it easier for you to browse websites that you have previously visited, by
avoiding the need to enter passwords, saving your purchases on a retail website
or offering you custom content. Cookies are valid for a limited period: when
they expire, the information about you is deleted.

2. Recording and processing of data, possibly personal data
Every time a user accesses a page on the DOM-UK LTD website and every time a file is requested,
data about this procedure is stored in a protocol file. The storage of the data
exclusively serves internal system-related and statistical purposes. In detail,
the following data records are stored for each request:
• name of the requested file
• date and time of the request
• transferred data quantity
• report of whether the request was successful
• description of the type of web browser used
• requesting domain.

Personal data extending beyond this scope such as your name, address, telephone number or
e-mail address are only recorded if you provide the information voluntarily,
for example as part of a questionnaire, in particular for: making e-mail
contact, using a contact form, or when fulfilling a contract or a registration
desired by you, in particular for: a newsletter subscription, catalogue order.

3. Usage and transfer of personal data
Insofar as you have provided us with personal data, we will use these solely for the purpose of the
technical administration of our websites and for the fulfillment of your wishes
and requests, in particular for the fulfillment of the contracts concluded with
you or to answer your query.
A transfer, sale or other transmission of your personal data to third parties will not occur unless:
• this is required for executing the contract
• this is required for invoicing purposes
• you have given your prior consent. This consent can be revoked for the future at any time.
Your personal data is deleted if you revoke your consent for storage, if knowledge of the data is
no longer required for the purpose for which it was stored or storing the data
is not permitted for other legal reasons.

4. Right to information
Upon written request, we will gladly inform you of which personal data (e.g. name, address,
telephone number, data of birth) we have stored.

5. Automatically recorded, non-personal data; creation of cookies; auxiliary programs, active contents
When our Internet pages are accessed, automatically (not due to registration) created information, which cannot be assigned to a certain person, is recorded (such as via an Internet browser or operating system; domain names of websites, from which access via a weblink occurs; number of visits; average time of visit; accessed pages). DOM-UK LTD uses this information to constantly improve and update the appearance of our website, thus increasing its attractiveness. When you visit our Internet Pages, it can occur that information originating from us can be stored on your computer in the form of a "cookie", which allows us to automatically identify your computer upon your next visit to our homepage. Cookies allow us to adapt our website to your wishes or to store your password so that you do not need to enter it every time. If you do not want us to identify information again on your computer, please set your Internet browser to delete cookies from your computer, block all cookies or warn you before a cookie is stored. Java-Applets, ActiveX-Controls and JavaScript are used for the preparation of this Internet site. If you do not want to use these auxiliary programs or active contents for reasons of security, then you should deactivate your corresponding browser setting.

6. Notes on the concrete usage of personal data
These special notes about the concrete usage of personal data are based on the general privacy
statement. Essential points of the latter are supplemented by these notes and made more concrete.
Insofar as we record your personal data, these will be used exclusively within the scope of the law
and for purposes which are provided as part of the corresponding consent for
each concrete usage.

7. Using a contact form
Insofar as you do not explicitly specify otherwise in your query by contact form, the data
provided by you in the contact form will be used exclusively for processing
your contact. Your personal data will only be stored for the purpose of
reproducing the communication status for later repeated contact. A
further-reaching usage of your personal data (e.g. for subscription to a
newsletter) will only occur if you explicitly agree to this.

8. Transfer of your personal data to third parties or foreign countries
Depending on the purpose of the data collection, personal data recorded from you can also be transferred to our associated companies and/or third parties if and insofar as this is necessary for your agreed purpose. This particularly includes sales companies authorized by us and our other contractual partners for the maintenance and intensification of our customer relationship (third parties for a specific purpose). Beyond that, no personal information is given to other third parties.
Within the aforementioned scope, personal data can be transferred to our associated companies and/or third parties with a specific purpose, who live outside of the European Economic Area (EEA) and whose data protection level need not conform to the European standard. We will however ensure a data protection level at all times which is comparable to the data protection in the European Economic Area (EEA).

9. How many cookies are stored?
The cookies used by our website have a maximum validity period of 12 months. After this period has
expired, an information box will be displayed to ask you for your consent again.

10. Google Analytics
This website uses
Google Analytics, a web analysis service of Google Inc. ('Google') Google
analytics uses so-called 'cookies', which are stored on your computer and allow
an analysis to be made of your usage of the website. The information created by
the cookie about your usage of this website (including your IP address) is
transmitted to a Google server in the USA and stored there. Google will use
this information to evaluate your usage of the website, to prepare reports
about website activities for the website operator and to perform further
services connected with the website and Internet usage. Google will also
possibly transmit this information to third parties insofar as this is legally
prescribed or insofar as third parties process this data by order of Google. In
no case will Google connect your IP address with other Google data. You can
prevent the installation of cookies by setting your browser software
accordingly; we inform you, however, that in this case you may not be able to
use all functions of this website to the full degree. By using this website you
declare your agreement with the processing of data recorded about you by Google
in the manner described above and for the purpose described above.

This website exclusively uses Google Analytics with the "_anonymizeip()" function enabled.
This means that IP addresses are anonymised before they are transferred to
Google. This rules out the ability to identify the website visitor.

You can decline Google Analytics Cookies by installing a browser add-on. By doing this you
implement your right to prohibit future collection, processing and use of data
by Google Analytics. To do so you can install Google Analytics Opt-out Browser
Add-on for your web-browser. This will prevent Google Analytics from saving the
data about your visits to the website. You will find further information and
instructions on downloading and installing of Google Analytics Opt-out Browser
add-on here.

As an alternative to the Browser-Plugin or when using a browser on a mobile device please click on the following link to set an Opt-Out-Cookie which prevents Google Analytics to record data when visiting this website (the Opt-Out-Cookie only works in this browser and only for this domain). If you delete all cookies stored in this browser you have to click again on this link: Click Here to Opt Out.

This website also uses Sitecore Analytics to provide you with a personalised experience where possible. Please contact us for further information or removal from Sitecore Analytics.

DOM-UK Ltd does not guarantee that the above links provide the correct rejection/deletion procedure and accept no liability in this respect.

More information
More information can be found on the European Commission website:

Please write to the following address
with further questions regarding the usage of your personal data:

Unit 12, Cleton Street Business Park,
Cleton Street,

Correspondence via e-mail:
If you wish to contact us by e-mail, we point out that the content of unencrypted e-mails can be viewed by third parties. We therefore recommend that confidential information be encrypted or sent by post.